Job Description

Join to apply for the Technical Helpdesk role at Jobs via Dice Job ID: 2511165 Location: HONOLULU, HI, US Date Posted: 2025-10-28 Category: Information Technology Subcategory: Computer Operator Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: Interim Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answer queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed. This position can support ~ $53k+ (dependent upon education and experience)

JOB DESCRIPTION:

Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Diagnose, identify, isolate, and analyze problems utilizing historical database records Respond to customer support requests in a fast, efficient and friendly manner Resolve customer incidents and requests if able or assign to higher tiers Route calls to product line specialists, application, or system support specialists Escalate complex problems to higher level of expertise within organization Document all customer interactions within a ticketing system Alert management to recurring problems and patterns of problems Provide customers with a reference number for their incident/request

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma or GED and 0-1+ years of related experience with relevant certification Familiar with Windows environment Basic understanding of networking concepts and protocols Experience with Microsoft Office Suite Knowledge on how to query and tailor reports from a database Strong oral and written communication skills Customer Service oriented

REQUIRED CLEARANCE:

Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain

REQUIRED CERTIFICATION:

Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see . #J-18808-Ljbffr Jobs via Dice

Job Tags

Full time, Interim role, Work at office, Shift work,

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