Telecom Analyst Job at Insight Global, Elkton, MD

cW4rcWRPbzE5SnU3b1RSYTgzS3RtZDVjQ1E9PQ==
  • Insight Global
  • Elkton, MD

Job Description

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


1. Recommends solutions as appropriate to resolve complex Telecommunications service request.

2. Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.

3. Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations.


4. Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.

5. Conducts site surveys for all new projects to estimate equipment required and labor time.

6. Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.

7. Participates in construction and renovation projects involving multi-disciplinary teams.

8. Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization.


9. Oversees the weekly work efforts of the contracted vendor technical staff.

10. Maintain the Nurse Call servers and application backend.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.


To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

- At least 3 years exp with PBX Phone Systems

- Live within 45 minutes of Elkton, MD

- Experience with Voice Messaging systems

Job Tags

Work from home,

Similar Jobs

ALifeOfGreatness

Teach English or another language/subject Online, both natives and non natives accepted! $10-$3[...] Job at ALifeOfGreatness

Overview Teach English or another language/subject Online, both natives and non-natives accepted! $10-$30/H job at ALifeOfGreatness. Rochester, NY. Do you need extra Money? Then Teach English or another language Online from home or anywhere else in the world, both natives... 

RedChip Companies

Junior Media Producer (Entry-Level) Job at RedChip Companies

 ...Orlando area , as the role is fully on-site.This is a great opportunity for recent graduates to gain hands-on experience in video production, editing, and multimedia storytelling.Role and Responsibilities Edit and produce video content using Final Cut Pro and Adobe... 

Brown Trucking

Class A Truck Driver | Nighttime Spotter Position, Home Daily Job at Brown Trucking

 ...Job Description The Brown Trucking driver experience is unique in every way! From incredibly flexible home time to unmatched dispatcher support and competitive weekly pay, our drivers are given the resources to excel on their own terms, both on AND off the road. Your... 

Elevare Branding

Entry-Level Sales Representative Job at Elevare Branding

 ...ideas into powerful brand stories. We are a forward-thinking creative agency committed to delivering high-impact advertising solutions...  ...Job Description We are seeking a motivated and dynamic Entry-Level Sales Representative to join our expanding team. In this role,... 

Jerry's Enterprises Inc.

Jerry's Foods Sanibel - Part Time Cake Decorator Job at Jerry's Enterprises Inc.

 ...Location: Jerry's Foods Sanibel Reports to: Bakery Manager Classification: Part Time Non-Union Rate of Pay: Up to $18.00 / hour depending on experience Hours: Sunday Saturday, varied hours Jerrys work perks: Store Discount Employee Assistance...