Job Description

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. 

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing! 

What You’ll Do

IronArch is currently seeking a ServiceNow System Engineer to join our team! 

We are a service provider to the Department of Veterans Affairs, supporting this agency with a full range of IT services, from cloud computing and virtualization to network and data center modernization. The Test Engineer will work with developers, end-users and organizations to create test plans and test scripts. They will also be responsible for providing support to client testers during acceptance testing, including test script walk-throughs, documenting testing issues and test results and answering questions. 

Key Responsibilities

• Manage and support the ServiceNow platform lifecycle, from planning and deployment through maintenance and optimization
• Configure, troubleshoot, and optimize MID server management (Linux) for large-scale environments with hundreds of servers
• Proactively monitor and troubleshoot connectivity issues between ServiceNow and infrastructure systems
• Serve as a platform administrator, providing expertise on platform experience and configuration
• Provide basic architecture insights to guide design and scalability decisions
• Support CI/CD pipeline integration and automation within ServiceNow environments
• Partner with infrastructure and application teams to resolve technical challenges and improve efficiency
• Document processes, designs, and troubleshooting procedures to support knowledge sharing and operational excellence

Requirements

Mid-Level Role

• Minimum of 5 years of ServiceNow or IT systems engineering experience

Senior-Level Role

• Minimum of 10 years of systems engineering experience
• At least 6 years working with the ServiceNow platform

Technical Expertise (all levels)

• ServiceNow platform administration and configuration
• Linux server management (including MID servers)
• CI/CD pipelines and DevOps practices
• Basic architecture design and system integration

Technical Competencies

• ServiceNow Expertise: Strong understanding of platform lifecycle, administration, and customization
• MID Server Management: Ability to deploy, monitor, and troubleshoot connectivity issues in Linux-based mid servers
• Architecture & Integration: Understanding of system design, integrations, and performance optimization
• CI/CD Pipelines: Familiarity with integrating ServiceNow workflows into modern DevOps practices
• Problem-Solving: Ability to analyze issues, propose alternatives, and communicate technical solutions effectively

(#LI-remote) 

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities 
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as “Best Place to Work” for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.

Salary Description

Engineer $110,000 - $145,000

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