Job Description

Salary: $71,000 - 92,000 per year Requirements:

• High school diploma or equivalent
• Five years of experience with typical computer systems, operating systems, applications, and peripherals
• Three years of IT work experience in a user support role
• In-depth knowledge of commercially available operating systems and applications used by the agency
• Familiarity with help desk applications for change/problem management
• Understanding of computer systems and peripheral devices for system monitoring
• Knowledge of user password security principles and practices
• Basic understanding of database principles
• Knowledge of network domains and login procedures
• Awareness of web browser functionalities and differences between intranets and the Internet
• General knowledge of at least one programming language (e.g., Pascal, COBOL, Natural, Fortran, BASIC, HTML)
• Familiarity with network troubleshooting techniques
• Ability to create and utilize disk images
• Competence in developing system documentation and ensuring its completeness and accuracy
• Capability to assist in monitoring program tests and reviewing computer output for errors
• Skill in restoring data from backup media
• Knowledge of departmental policies and procedures related to help desk support
• Understanding of the agencys change/problem management plan
• Experience with hardware and software specific to the agency
• Talent for training and leading assigned personnel
• Ability to oversee operations in the absence of a supervisor

• Provide user support for computer systems and applications
• Troubleshoot technical issues related to computer hardware and software
• Configure help desk applications for effective problem management
• Monitor computer systems and peripheral devices to ensure optimal functioning
• Assist in the creation and maintenance of system documentation for clarity and completeness
• Conduct tests on programs, monitoring outcomes, and identifying issues
• Facilitate data recovery from backup sources as necessary
• Train and mentor junior team members in best practices
• Lead operations effectively in the absence of a supervisor
• Stay updated on departmental policies and procedures regarding help desk support

• COBOL
• Fortran
• Hardware
• Support
• Network
• Security
• Web

More:

We are looking for a Help Desk Technician for an extendable contract based in Carson City, NV, which requires all work to be performed on-site. We seek local candidates to join our team and support our users effectively. This role offers you the opportunity to leverage your extensive IT experience and further your career in a supportive and collaborative environment.

last updated 2 week of 2026

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