Job Description

Description

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

• Pension Plan, 401k Plan, and 401k matching contributions
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• More than ten paid holidays per year
• Wellness program
• Tuition reimbursement
• Student loan repayment
• Employee recognition program
• Educational incentives
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Fraud Investigative Analyst I - NY, NJ Or PA

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM. With a rotational Saturday 9:00AM to 12:00PM

Compensation Range: $23.00/Hr. - $30.00/Hr . *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is On-site in Endwell, NY, Syracuse, NY, Saddle Brook, NJ , Muhlenberg, PA OR Reading PA. Hybrid work opportunity may be available.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

• Conduct highly skilled investigations and analysis of fraudulent activity.
• Decision product/service access levels for abusive members and approve/deny transactions in each case according to policies, procedures, and regulations.
• Gather, analyze, and document key data for each case and retain information according to policies, procedures, and regulations.
• Interview and counsel relevant parties to collect information and facilitate timely case resolutions while demonstrating high emotional intelligence and ability to de-escalate potentially volatile situations.
• Review, send for approval, and post credit from appropriate GLs to member accounts.
• Analyze and assess reports and records to identify and mitigate potential fraud risks by decisioning items for payment or return in accordance with regulatory requirements.
• Create cases and conduct investigations that result from mitigation efforts.
• Validate and balance data from core systems to mitigation software.
• Receive and assist with a high volume of incoming correspondence via email, mail, fax, and phone.
• Provide coverage for phone queues to ensure timely case/incident resolutions.
• Provide recommendations for process improvements, enhanced fraud detection and prevention measures and streamlined processes.
• Create process flows of department processes for efficient project management.
• Ensure strict adherence to and ongoing familiarity with federal, state, and local laws and regulations including but not limited to Reg E, Reg J, and various BSA Regulations.
• Adhere to and maintain ongoing familiarity with credit union processes and procedures.
• Understand, interpret and maintain regulatory compliance when writing or updating department procedures. Escalate all areas of concern to the department manager(s) for review and resolution.
• Provide departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization's values.

Minimum Qualifications & Experience:

• Associate's Degree with 1-3 years of related experience; 3-5 years of related experience may be considered in lieu of a degree.
• Specialized knowledge in BSA/AML, Criminal Justice, Finance, Business or other related areas is expected.
• Proficient with standard office equipment and systems such as computers, phones, the internet, email, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• Bachelor's Degree.
• Certifications or a Degree in fraud, BSA/AML, compliance, or other financial services areas.

We're more than banking. You can be, too. #ClaimYourSeat

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Full time, Work experience placement, H1b, Work at office, Local area, Monday to Friday, Flexible hours, Shift work,

Similar Jobs