Customer Service Travel Agent Job at HB Travels, Aspen, CO

clhDb2Yrbys5SkM5cVR0Uy9YZXVsZEZSRGc9PQ==
  • HB Travels
  • Aspen, CO

Job Description

About the Role

We are looking for a Customer Service Travel Agent to support clients throughout their vacation planning and booking process. In this role, you will be the primary point of contact for travelers—answering questions, assisting with bookings, providing guidance, and ensuring each client enjoys a smooth, stress-free experience from beginning to end.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
  • Assist clients with vacation planning, booking updates, cancellations, and special accommodation requests.
  • Provide accurate, current information regarding destinations, travel requirements, and agency procedures.
  • Maintain organized client records and ensure consistent, clear communication throughout the booking process.
  • Follow up with clients before and after their trips to confirm details and gather feedback.
  • Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

  • Fully remote flexibility – work from any location with a schedule that fits your lifestyle.
  • Travel perks and access to discounted industry rates.

  • Training and continuous support to help you grow in the travel and customer service field.
  • A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

  • Strong written and verbal communication skills.

  • Customer service experience; travel, tourism, or hospitality experience is a plus.
  • High attention to detail and excellent organizational skills.

  • Ability to learn new systems and booking tools quickly.

  • A positive, client-focused attitude and genuine interest in helping travelers plan memorable trips.

Job Tags

Remote job,

Similar Jobs

Harvest Midstream Company

SCADA Pipeline Control Operator Job at Harvest Midstream Company

A leading pipeline operator in Rock Springs, Wyoming seeks a pipeline controller to monitor and manage oil and gas deliveries via SCADA. Successful candidates will have 1-3 years of relevant experience, strong problem-solving abilities, and effective communication skills... 

Sport Clips

Hair Stylist/Barber Job at Sport Clips

 ...Sport Clips Haircuts is Hiring Hair Stylists! Do What You Love. Love What You Do. JOB DESCRIPTION Our salon in Baytown is looking for talented hair stylists who are passionate about cutting hair and making their clients look great! Our team is dedicated to exceptional... 

P4P Inc

Certified Nurse Midwife Job at P4P Inc

 ...We are seeking a dedicated and highly skilled Certified Nurse Midwife (CNM) to provide comprehensive reproductive and obstetric care in a dynamic healthcare setting. The ideal candidate will possess a strong background in primary care, obstetrics, and gynecology, with... 

RK Industries, LLC

Journeyman Electrician Job at RK Industries, LLC

 ...Job Description Description The Journeyman Electrician is a critical part of our field team, performing skilled electrical work that directly impacts the success of each project. From installation and layout to troubleshooting and quality inspections, this role... 

Culver's

Crew Member (14-15 years old) Job at Culver's

Culvers is looking for new Front of House True Blue Crew Members! If delighting is in your DNA, youll be a natural at this position! Our front-of-house (FOH) crew members always bring the energy and thrive in our fun, fast-paced environment. Whether its greeting...