Customer Service Support Specialist - TS/SCI with Polygraph Job at General Dynamics Information Technology, Chantilly, Loudoun County, VA

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  • General Dynamics Information Technology
  • Chantilly, Loudoun County, VA

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOULL NEED TO SUCCEED:

  • Education: Bachelors degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required Experience: 5+ years of related experience.
  • Required Skills & Experience:
  • Demonstrated experience in customer service.
  • Demonstrated experience in technical support service.
  • Demonstrated experience in system administration for Windows and Linux systems.
  • Demonstrated experience troubleshooting hardware, telephony, and video.
  • Demonstrated experience deploying and testing hardware and software.
  • Demonstrated experience using an enterprise ticketing system.
  • Demonstrated experience working with Windows Operating Systems.
  • Demonstrated experience working with Linux Operating Systems.
  • Demonstrated knowledge of LAN/WAN architectures and troubleshooting.
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others.
  • Desired Skills and Demonstrated Experience:
  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
  • Experience working with special systems such as FSA3 and FiCE.
  • Trained and Certified as a Data Transfer Officer.
  • Trained and Certified as a Krypto handling technician.
  • Trained to support special Back Room requirements.
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures.

Security Clearance Level: TS/SCI with Polygraph.

Location: Dulles VA - On Customer Site.

U.S. Citizenship Required.

GDIT IS YOUR PLACE:

  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities including paid education and certifications.
  • Cutting-edge technology you can learn from.
  • Rest and recharge with paid vacation and holidays.

#GDITEnhanced2025

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET

#J-18808-Ljbffr

Job Tags

Work experience placement,

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