Job Description

MANTECH seeks a skilled and mission‑focused Cloud Support Engineer (CSE) – Evening shift (2 pm‑10 pm) to join our team in Tysons, VA. This role supports hybrid cloud infrastructure operations, providing critical 24/7 incident response and customer support across Linux and Kubernetes environments. Responsibilities Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email, ensuring proper documentation and closure per SLAs. Monitor and triage incidents triggered by automated alerting systems, following SOPs and runbooks for investigation and escalation. Independently resolve technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required. Partner with product and back‑line engineers to reproduce issues, validate fixes, and enhance system stability and documentation. Identify trends or repeat incidents and provide structured feedback to engineering and process‑improvement teams. Deliver high‑touch, mission‑critical support to government and enterprise customers, ensuring clear, timely, and professional communication during all incident phases. Contribute to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency. Work Shift – Evening shift 2 pm‑10 pm, including rotating weekends as required; schedule subject to change based on business needs. Minimum Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline. Education Substitutions: Four (4) years of additional relevant experience may be substituted for a bachelor’s degree. An associate’s degree plus two (2) years of additional relevant experience may be substituted. AWS Cloud Practitioner or Azure Fundamentals (AZ‑900): 0.5 years’ experience substitution. CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: 1 year experience substitution. AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ‑305), Google Professional Cloud Architect, or CISSP: 2 years’ experience substitution. Other relevant certifications: 0.5 years’ experience substitution. Experience in Linux system administration (command‑line management, networking, and service operations). Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification. Experience with ticketing, alerting, and incident response tools. Strong written and verbal communication skills, able to clearly articulate technical issues to both technical and non‑technical audiences. Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure. Preferred Qualifications 8140 Compliance (e.g., CompTIA Network+ CE, CompTIA A+ CE, CCNA Security, CND). Experience with ServiceNow ticketing, alerting, and incident response tools. Experience with ServiceNow Customer Service Management (CSM) module. Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers. Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows. Experience in hybrid or on‑prem/cloud integrated environments. Proficiency with Google Workspace or Microsoft Office collaboration tools. Clearance Requirements An active/current TS/SCI with polygraph is required. Physical Requirements Must be able to remain in a stationary position 50 % of the time. Occasionally move around the office to access file cabinets, office machinery, etc. Frequent communication with co‑workers, management, and customers, which may involve delivering presentations; must exchange accurate information in these situations. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology #J-18808-Ljbffr MANTECH

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