Job Description

Job Description

Job Description

Call Center Customer Service Representative - Benefits Support

Location: East Hartford CT
Pay Rate: $21.00 per hour
Schedule: Monday - Friday | 8:00 AM - 5:00 PM

• Ability to attend and train through the holidays (Christmas and New Years day off)

About the Role

We are hiring experienced Call Center Representatives to provide customer service and support for government benefit programs such as SNAP, Food Stamps, and Medicaid . This role involves assisting callers with inquiries about benefits, eligibility, and application status while maintaining empathy and professionalism at all times.

Candidates must be dependable, compassionate, and emotionally resilient, as many callers may be experiencing difficult situations. If you have strong communication skills, a calm demeanor, and a passion for helping others, we want to hear from you!

Key Responsibilities

• Handle a high volume of inbound calls related to SNAP, Food Stamps, Medicaid, and other benefit programs.
• Provide accurate information and resolve customer inquiries with empathy and patience.
• Enter and update customer data accurately within eligibility and case management systems.
• Maintain confidentiality and adhere to all compliance and program guidelines.
• Attend and successfully complete all training sessions, including during the holiday season.
• Meet performance goals for call quality, documentation, and response time.

Qualifications

• Minimum 6 months of experience in a high-volume call center or customer service role (required).
• Experience in healthcare, social services, or claims processing preferred.
• Ability to handle difficult or emotional calls with professionalism and empathy.
• Strong verbal and written communication skills.
• Reliable attendance and willingness to work through the holiday period.
• Typing speed of 30 WPM (testing required).
• High School Diploma or GED required.

Why Join Our Team

• Consistent weekday schedule (no weekends).
• Thorough paid training program.
• Opportunity to make a real difference supporting individuals and families in need.
• Collaborative and supportive team environment.
• Opportunity for career growth

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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