Title: Customer Service Representative
Location: East Hartford, CT
Schedule: Monday Friday, 8:30 AM 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Positions Available: 5
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:
Serve as the initial point of contact for inquiries related to customer programs.
Handle inbound calls professionally and resolve customer issues promptly.
Assist consumers with account access, password resets, and general inquiries.
Document all interactions accurately in the call tracking system.
Escalate calls to leadership or other departments as needed.
Provide clear, accurate, and courteous information in compliance with program standards.
Identify trends in consumer questions and recommend process improvements.
Manage difficult conversations with professionalism and empathy.
Meet and exceed performance standards for quality, accuracy, and call volume.
Full-time employment with steady hours
Paid training and career development opportunities
Positive, team-focused work environment
Monday Friday schedule with weekends off
Comprehensive benefits options
Must be 18 years or older .
High School Diploma or GED required; Associate degree or higher preferred.
Minimum 6 months of call center experience , or equivalent customer service experience.
Must type at least 35 WPM and pass a customer service skills assessment.
Strong verbal and written communication skills.
Ability to multitask, problem-solve, and work in a structured environment.
Must pass a criminal background check and drug screening (8-panel standard).
...aspects of a shift from start to finish in any of the three dining rooms ~ Ability to lead a diverse staff ~Knowledge of general Host/Hostess procedures: scheduling, sections, service, set up, and side work ~ Maintain a genuine interest in geriatric care and...
The role: Being a web designer at B12 is being a main contributor to the success of the company! At B12, our web designers use our design... ...experts to focus on what you love most--design! If you enjoy freelancing, designing websites, and working in an open and creative...
...regarding the nature of this position being a prospecting position. Arcadis is currently seeking Analysts and Junior Management Consultants to join our world-class Business Advisory practice in Phoenix, AZ. We are looking for candidates with an engineering degree (e...
...important, we offer schedules that respect your time and family life. You're valued: By your coworkers and the customers you help everyday. And yes, we know how to have... ...pay ~ Flexible Scheduling - offering full-time, part-time, weekend and seasonal. ~ Medical...
...Notes Speed Test: Must Complete an internet speed test: English - $17.50/hr French Speaking - $20.00/hr This is a temporary remote position. Candidates who are selected should be prepared to travel to the PW office in the future when directed We are seeking...