Job Description
We have an opening for a Service Advisor at Bob Bell Nissan / Kia!
We are looking for individuals who want a career in the Automotive Industry not a job!
An individual who excels in customer service and wants an opportunity to grow in Baltimore’s Best family-owned automotive group.
Service Advisor Responsibilities & Qualifications:
Customer Interaction & Customer Service:
A friendly, helpful, and professional attitude is crucial for creating a positive customer experience. Greet customers, listen to vehicle concerns, and maintain consistent communication throughout the service process.
Vehicle Assessment:
Help determine vehicle issues by questioning the customer, performing visual inspections, and coordinating with technicians.
Technical Communication:
Explain vehicle problems and recommended services in a clear, understandable way to customers.
Repair Coordination:
Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for all work.
Sales and Follow-Up:
Schedule appointments, manage work orders, and upsell additional products or services when appropriate and follow up with customers to maintain relationships.
Automotive Knowledge:
A strong understanding of automotive systems, repairs, and maintenance is necessary to effectively communicate with technicians and advise customers.
Organizational Skills:
The ability to prioritize tasks, multitask, and manage schedules is vital.
Computer Proficiency:
Basic computer literacy and attention to detail required. Experience with automotive service software such as CDK or Reynolds & Reynolds is a plus.
Experience:
Proven experience in a service advisor role or a similar customer service position within the automotive industry of at least 2 years.
Benefits
Join the Bob Bell family and be part of a team that values professionalism, growth, and customer satisfaction!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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