Associate Client Service Representative Call Center Customer Success Job Description Position: Associate Client Service Representative Call Center Location: Wilmington, DE (Hybrid: 3 days in office, 2 remote) Schedule: MonFri, 9:00 AM6:00 PM or 11:00 AM8:00 PM Level: Mid-Level Key Responsibilities: Handle inbound customer calls and emails with professionalism Research, review, and process legal documents accurately Build and manage client relationships; understand their business needs Maintain and grow client portfolios Enter and retrieve data across multiple internal databases Recommend process improvements Deliver high-quality service and support cross-functional teams Qualifications: 3+ years in customer service or administrative roles Strong communication skills (verbal and written) High attention to detail; strong organizational skills Proficient in Microsoft Office (Word, Excel) Salesforce experience is a plus Comfortable in a fast-paced, team-based environment Eligible to work in the U.S. without sponsorship Why CSC? Award-winning workplace culture (Top Workplace since 2006) Growth opportunities, mentorship, and training Annual bonus or commission based on performance Excellent benefits: medical, dental, life insurance, 401(k) with match, PTO, tuition reimbursement, more Bilingual Sr. Customer Success Engineer (French/English) Lead Technical Account Manager (SC Cleared) Program Manager Community & Open Ecosystem Client Service Representative Call Center #J-18808-Ljbffr CSC
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